@0426 I spent an hour and fifty minutes on the phone with a Turbo Tax specialist on April 1. I was told it is an "ongoing investigation" and a "product defect" and they have "escalated " a fix. Two "specialists" were trying to help me, and their advice in the end was to "print and mail".
I spoke to two CRA agents yesterday and their advice initially was to use a different software program (they are aware there are issues with Turbo Tax). And since I'm not prepared to do that at this point, I will likely print and mail if there is no resolution by Monday. CRA advised that if mailed, it will be 8 weeks to process. Netfiled returns take 2 weeks to process.
So frustrating - we paid for a program that is defective, and the significant tax refund will be delayed an additional 6 weeks - plus the 2 weeks that we have been messing with this. I can't believe they cannot resolve it in a timely manner.
