I've been monitoring various threads here related to CPP/QPP entry errors and none of them have been resolved as far as I can see.
I was on the point of mailing in my CRA return when Wealthsimple fixed the error I had and I was then able to file with them .
Their customer service is also much more responsive. I didn't need to call them I sent an email and they provided updates and then a solution.
I read posts here of people who are on the phone with Turbotax support for hours and at the end of it are provided with no solution or even a timeline as to when the problem will be fixed.
I used to file with TT years ago and never had any problems. I then switched to Simpletax later Wealthsimpletax a few years ago.
The only reason I came back to Turbotax this year is when I got an error code with WS and tried Turbotax to see if it was simply a software error with WS.
As it turned out there was a problem with both companies related to the CRA system . The only difference I see is how each company works to resolve the problem.
On that WS was clearly better. I have filed both returns with WS received refunds while people here are still pleading with TT to give them some sort of estimate on when or if it will ever be fixed.
It's been quite an eye opening experience in how each company operates.
