Optisoft1
New Member

Troubleshooting

As of April 5, 2025 the issue still appears for me.  I called support and they agreed after screen sharing that everything is entered correctly.  I deleted the T4 and tried again, same issue.  Originally the T4 was imported from CRA.  The second time after deleting I entered it myself.  Same issue - the total CPP amount is included as an overpayment.  I have both CPP and CPP2 - not sure if that is triggering the issue.  Although I did try with and without different values - again - same issue.  I have no pensionable earnings, this is a vanilla T4.