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Thank you for choosing TurboTax.

Thankyou but this is really much more than this

we finished all the work and reviewed EVERYTHING and just before releasing / submitting to Revenu Québec we are getting this error that seems to be fatal!! Do we are asked to sent the print version which is so very very frustrating after paying turbo tax to have to Print a loooot and consume a loot of cartridge ink then envelope and going to the postal office tine consuming extra money and energy and this is the second year it’s happening and nobody can  really give a final solution

then waiting more for the return since it goes into a pile of documents to be looked at by the government 

Common please turbotax see the big issue here and this is not cool at all nor professional or fair!

PLEASE take this seriously before it gets too critical reactions!

THANK YOU!

Hi Aniqua

its Aurelia again

would it be possible for you guys to look into your software code implementation and see exactly orge business rules and error management that trigger this fatal error on the first / last name ?

we as clients need more specifics on how to  and what to check to bypass the error and be able in the end to use your software for its primary purpose !

Im in IT and developed many applications and I am persuaded that you can better guide the clients when this issue occurs or let’s hope you can solve it once for ever

wr as a big family are using your software for years now but since this issue is there it’s been a second year we are considering seriously to move to another product than turbotax 

Thank you 

your collaboration would be appreciated and of help fir your business and us 

@Aurash Your opinions and recommendations are greatly appreciated. We have forwarded this to our development team for their consideration. We appreciate the input you provided and the time you invested in us.