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Troubleshooting
I see the same message. I've tried different networks and I've disabled all firewalls and virus protection.
The message appears anytime that I try to pay for anything. (e.g. Live Tax advice or filing my state return). It's a very specific, very unhelpful message in a very specific condition.
I've called support several times and the problem has supposedly been escalated but I haven't seen any indication of progress during the past weeks.
a week ago