Exact same issue here - i saw a solution for the 2023 version having to do with a visualbasic upgrade, but that did not work for my 2024 download version. I've uninstalled and reinstalled, tried as the administrator, but to no avail.

@Scott3911 Please try changing the display resolution setting on your device.

Make sure you have the administrator rights on the profile you are installing TurboTax on 

You are not trying to install on a cloud 

Turn off your antivirus software and Windows Defender, before installation 

Thank you, I have done all that. I spent 2 hrs 20 min on with  Turbotax IT. We tried everything. I tried 3 computers running different operating systems. I even used a different modem at another location. All 3 stopped at the same place. Charge the extra and go back to the CD's. I've been using Turbotax for almost 10 years and this is the first issue. I even bought a new computer, with no luck. Looking for another program to use.

@Scott3911 Thank you for the feedback; we will pass this on to our development team. 

Did you ever get resolution to this problem?  Having the same...

@TaxMan_Cometh For installation issues, make sure you are following these points: 

• You have the administrator rights on the profile you are installing TurboTax on 
• You are not trying to install on a cloud 
• Turn off your antivirus software and Windows Defender, before installation 
• Check your device's display resolution settings and try adjusting them.

 If the error persists, we suggest you contact our product support by phone. 

Refer to What are the Windows requirements for TurboTax Desktop? 

your link does not work.  I too am having the same issue getting your app to install.  Every year since you started TurboTax I have used it, never had an install issue.  Why this year?  What did YOU change to create this issue?  I would suggest you get your QA people to use the same PC every season to test installs.  You know, just like your customers do.

@doug22099 For installation issues, make sure you are following these points: 

TY 2024 Link 

You have the administrator rights on the profile you are installing TurboTax on 

You are not trying to install on a cloud 

Turn off your antivirus software and Windows Defender, before installation 

If the error persists, we suggest you contact our product support by phone. 

Refer to What are the Windows requirements for TurboTax Desktop? 

Thank you for choosing TurboTax.

Never did get this to install on my main PC, but had no issues at all on my son's laptop. I've installed multiple prior versions with no issues, and have full administrator rights, anti-virus and Windows defender turned off. It definitely isn't a PC issue or a display issue, but is something within the program that is different than its previous versions. I'll be reconsidering the product for next year.