Which version of TurboTax have you purchased? The codes for TurboTax Online will not work with TurboTax Desktop & vice-versa. If you bought the wrong version, you can get a refund and then buy the one you need.
If you bought TurboTax Desktop from a 3rd party retailer (ex: Costco, Staples, Walmart), please use this form to get a refund
You can purchase TurboTax Desktop version directly from our Website: https://turbotax.intuit.ca/tax/software/desktop
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