I just receive an email from Turbo Tax around 8:28pm this evening with the subject: Update: CRA system errors may be affecting your ability to file. In this email, it provided daily updates here about resolutions and workarounds for the CRA system errors. When I clicked the link, there is an section for Error Code 95365 below:
Resolved error codes as of April 7, 2025
Error Code 95365
Error issue: There are entries for capital gains on T3 information slips and CRA has indicated that there may be a rounding issue.
Customer action: For all T3 slips in your return: - Remove the amount from Box 52, if applicable (leave it blank) - Enter the sum of Box 52 + Box 53 in Box 53 - Ensure Box 53 equals the amount in Box 21 If the error persists, try rounding the box amounts (21 and 53) to the nearest dollar and submit via NETFILE once more. Try filing after April 7, 2025.
Expected resolution date: Adjustments were made to the production system on April 7, 2025 to address erroneous instances of this error code due to rounding issues.
However, I don't think the solution provided by Turbo Tax above works. I have been trying the same solution above many times since April 2nd. The results is still the same with Error code 95365 when I did the NETFILE today. I don't know the reason Turbo Tax claimed this error code 95365 has been resolved as of April 7th. it's not true.
I don't know how the Turbox Tax software codes are written. But the issue is that after I entered the both box 21 and 53 as integer for form T3, the amount on form 936 Line 68140 is still zero. It should be the same amount as box 21 (or box 53) of T3. Apparently, the error has existed in the amount of Turbo Tax form 936 itself before NETFILE. It seems obvious to me that it is Turbo Tax software errors.
I doubt this is the problem with CRA system issue only, unless this amount is determined by CRA system.
Is this error still expected to be resolved by April 14th?
Thanks
