Troubleshooting
@TurboTaxVeronique I received an email saying the issue was fixed, and to take a few steps to ensure the errors are not on my end anymore. Email I received quoted investigation INV32616 if this helps anyone still having the issue after the "fix".
FYI I updated my TurboTax iPhone app to the latest version, logged in, and open the return that was previously stuck on the optimizer. The app spends 2-3 minutes "loading information" then the app either stops working altogether by giving me a white blank screen with the enclosed error message, or just crashes. Running iPhone 13 pro max iOS version 18.3.2. (There is an 18.4 version available right now but I don't want to upgrade yet to that one)
Exact same behavior and results on the iPad application that has been updated to the latest version. Running iPad Pro 2nd gen (12.9in) with iOS version 17.7.6 (highest that I can upgrade to this morning; v17.7.5 gave me same error).
Same behavior on my HP laptop Windows 11 and MS browser that had a recent update on everything. So I updated Win 11 to the most recent build 24H2 and the cumulative updates. I updated MS Edge browser 64-bit build 135.0.3179.73 (latest upgrade). Every time I open the joint return that was stuck on the optimizer, the request times out and gives me error HTTP 504. Shows that I am logged in to URL ww1.2024.ca.turbotaxonline.intuit.com when I get the error. I have rebooted twice, as I said reinstalled and updated software/OS and flushed all cache, history, everything to start fresh.
Please advise ASAP. I have been waiting since February for that issue to be fixed and was planning on filing this weekend. My taxes are complicated, if this is not fixed by next week I am switching to another product. This is very unfortunate as I have been a loyal TurboTax client since your first year offering that product.
