I work in the software industry, and I have to say this loud and clear: this is a bug in TurboTax, full stop.
If a form is meant to be explicitly filled out by the user, then there should be no pre-filled data whatsoever. Pre-filling it creates a false sense of accuracy, especially when that data is wrong or incomplete. This is a basic principle of form design and user experience, and it's baffling that a company like Intuit would overlook it.
Even worse, defaulting to the lower individual income when family income should be used is just plain incorrect. That’s not just poor design — it’s a critical logical flaw. For a platform that's meant to guide users through tax filing (something with major financial implications), this kind of oversight is unacceptable.
This is a clear missed use case that absolutely should have been caught in QA or user testing. The fact that this bug is still present in the latest version of the software is frankly outrageous. It shows a lack of attention to detail and a disregard for the real-world impact this has on users.
We’re not talking about a minor UI bug here. This affects tax outcomes. It can lead to incorrect filings, missed credits, and real financial consequences.
For those that come across this thread, here is the link to the youtube where other customers speak about this issue.
