I purchased Turbotax Deluxe online edition for my taxes. I've used this every year, I'm familiar with how to use the software. I went to the activate site, followed the instructions and entered my code. However, I was put into an endless loop where it tells me i need to sign into my account or a new account, that my activation code can only be used for this account. my options are sign into a new account or skip file transfer which the most stupid thing ever. I thought I was in MY ACCOUNT, why am I being prompted to sign into another account or skip file transfer? I have no idea where my account is with the activation code I originally entered. I can't get back and now if I try to do my taxes it tells me I have to PAY.??? what is going on?
