matkell
New Member

Troubleshooting

I purchased Turbotax Deluxe online edition for my taxes.  I've used this every year, I'm familiar with how to use the software.  I went to the activate site, followed the instructions and entered my code.  However, I was put into an endless loop where it tells me i need to sign into my account or a new account, that my activation code can only be used for this account.  my options are sign into a new account or skip file transfer which the most stupid thing ever.  I thought I was in MY ACCOUNT, why am I being prompted to sign into another account or skip file transfer?  I have no idea where my account is with the activation code I originally entered.  I can't get back and now if I try to do my taxes it tells me I have to PAY.???  what is going on?