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Troubleshooting
@TurboTaxAniqua I was up until midnight last night working with a Turbo Tax agent. I even logged a ticket case number [phone number removed]2 to start an investigation, Box 21 on the T3 is not flowing through to from T936 line 68140. After I hung up the agent called me to say that this was a known issue and a fix was going to put through to the Turbo Tax software on April 14th, 2025 to correct the issue.
If this is the case and why would the agent lie to me, Turbo Tax should be up front about this and take ownership of the problem and not try to put the blame on CRA. You replying to the message makes me think either you are lying or misinformed, both options are not a good look for Turbo Tax. I have been using Turbo Tax for the last 30+ years (Quick Tax before Turbo Tax took over Quick Tax) and I am seriously considering moving to another software package next year because of this issue.