Troubleshooting

Was advised that an turbotax update to resolve 95365 netfile error would come on or after April 14. Checked April 14th after midnight local time and an update was available, it updated my software followed by a reset. Went to bed.  Around 9:00 AM April 14th local time, tried to netfile again and cra rejected it again.

 

THE PROBLEM HAS NOT BEEN RESOLVED YET.  CONTINUING 95365 PROBLEM AFTER APRIL 14TH UPDATE.

I phoned Turbotax canada support and was told that there is still a problem, that I should wait a few more days.

Deadline for tax filing is fast approaching and I have to keep checking my computer. WTF.

 

Suggestion to Turbtax software developers, with each new update, give Turbax users/clients, some indication as to what errors the update is targetted to resolve.

 

We may be running out of netfile attempts and getting locked out.  Trying to get lockout removed and deal with CRA in timely fashion is impossible.

 

THIS IS ONE F'UP, causing taxpayers untold waste of time and axiety.