@henry-lee-cheuk When you are filling in the account recovery form, you will be issued a case number. With this case number, we can have a look in the system and do a follow up with you.
Normally, 24-48 hours after you filled out your request, the Account recovery team will send you an email. I understand you did not receive any email. But if you provided us with this case number, we would have a look in the system.
Thank you,
