Dear TurboTax Support Team,
I hope this message finds you well.
I recently attempted to file a tax return using TurboTax’s NETFILE service but encountered an issue where the system flagged the taxpayer as deceased, making the return ineligible for electronic submission. I understand that paper filing is required in such cases.
Since I had already paid for the NETFILE service, I would like to inquire whether I am eligible for a refund of the fee, given that the service could not be used as intended. Could you kindly clarify:
The refund policy for this scenario.
Any steps I need to take to process the refund.
I appreciate your time and assistance and look forward to your guidance. Please let me know if you require additional details.
Best regards,
