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Troubleshooting
I agree completely that this 2024 edition has lost it's user friendliness and is a challenge when doing spousal returns especially. Right off the bat, I got an error message that said I will need to pay $72 to file. Excuse me?? I just paid $39.99 for the Deluxe software at Staples (for up to 8 returns) so I am not paying you another cent. Secondly, I put in all my infor but it didn't even let me enter my spouse's slips. It took me right to the end and then said I had errors. Sure I have errors. I haven't entered any of the slips yet! It was very painful to do this year's taxes and I have been using this software for many years. In previous years, the proces has been very linear, and organized with very helpful icons and colours used to display the info. This 2024 edition, the way the information is displayed and when it is displayed is a guessing game to go back and find anything. In some screens there is no go back selection so I had to take a trip around the moon to find what I was looking for. Horrible experience. First time ever, I have filed and I don't feel confident that I got all the information in and this is a red flag. If next year's format doesn't change, I am not using this anymore. Not sure who signed off on this new version, but I bet he didn't even try it.