Troubleshooting

@adbouvier If your left side menu is all locked, you will have to unlock it. Click on Introduction and, from page to page, click on Continue. No need to enter any information, 'cause if your return is already started, it should show you the information already entered.

 

Did the software proposed you an upgrade to a higher version at any point? Or, if you used Forms mode, did you filled out a form related to a higher version? This could be the reason. You don't have to upgrade, just unlock all the section in the menu.

 

Thank you for choosing TurboTax.