Troubleshooting

@TurboTaxVeronique I'm totally inline with @mdefoe . How come Turbo Tax reps only reply with standard message, but no one really address and answer our specific questions that multiple of us think this is a Turbo Tax system issue: 

I have a capital loss on a T5008, and a capital gain on a T3.  The amount from Box 21 on the T3 (rounded or not!!) transfers to Line 17600 on the Schedule 3.  This same number should transfer to Box 68140 on Form T936.  But Box 68140 continues to be zero.

 

We're disappointed by how Turbo Tax handle this error code 95365 issue. Could anyone in TurboTax address this question?

 

I also read the CRA EFILE new and program updates website per below. It does not mention error code 95365 are in the scope of error code to be fixed.

April 14, 2025 - Error codes setting incorrectly

The Canada Revenue Agency (CRA) is aware of a system issue that is triggering incorrect error codes in EFILE and NETFILE certified software and is preventing some users from being able to submit returns.

Users are receiving one or more of the following error codes:

  • Error 2508
  • Error 2515
  • Error 45555
  • Error 45556
  • Error 90308
  • Error 95031
  • Error 95033

The CRA is actively working to resolve these issues as quickly as possible and will provide further information and resolution dates as they become available. The CRA is tracking cases affected by these errors, and in the event that an issue is not resolved before the April 30th filing deadline, the CRA intends to provide arrears interest and penalty relief proactively for impacted individuals who file late after having received an incorrect error code that could not be resolved when attempting to file on or before their tax filing deadline.

To be eligible for relief, an impacted filer must have attempted to submit the return electronically on or before April 30th, received the specific error code, and was unsuccessful in resolving the error code despite taking the appropriate corrective action.

 

Thanks