Troubleshooting

This is very cumbersome. Every time I sign back in to look at and work on my returns, I have to go through the  review, certify/check you SIN for both me and my wife, and go through several ads for upgrade services before I can see the year over year comparison.

 

Used to be you could look at it at anytime from anywhere in the application.

 

As well, there is no current year (or last year) comparison between our two returns - I'm sure that was there in previous years.

 

On another note, every time I sign in, it seems to be a struggle to find what I need to check or enter.  This new format is not user friendly or intuitive at all.  That goes for pretty much the entire application, not just any specific area.  And I'm very comfortable with both taxes and technology - I used to do them easily on paper, have an advanced business degree, and I do business analysis for a software firm.  I can't imagine how  much of a struggle it must be for someone that is not comfortable with taxes or tech.

 

If it is the same next year, I will be looking for a new application/program.