It does not work and continues to close the case with the following note:
We are unable to process the refund for CA TY2024 TurboTax Desktop Premier Retail Case #[phone number removed] at this time because all required information was not provided within the request. In order to complete your request, please provide us with a receipt from the retailer that contains the following information:
- Where the product was purchased
- The date the item was purchased (Must be within 60 days of original request)
- The total price paid for the TurboTax product and form of payment used to make the purchase
- The license number for the product must also be provided (do not enter spaces)
If a receipt was already provided on this request, either the attachment was unable to be opened or one or more of these required fields was missing or unreadable. If a receipt containing this information is available, please enter a new refund request using the link below and you will receive a new Case Number:
Thank you for your patience and for being a TurboTax customer.
Sincerely,
TurboTax Customer Service & Support
