Hello,
I am having a similar issue. I have purchased Desktop Standard 2024 and cannot get it to run on my Windows 10 laptop that I have used for Turbo Tax software for the past five years. When I run the software, the Turbo Tax panel is displayed, but the right half of the panel is blacked out, and according to IT, this is where I would normally see controls that allow me to log in and validate my license code. I have had three unsuccessful IT Support phone calls. The first support call provided me with suggestions to try, the second call was cut off after 1.5 hours, the third support helper could not resolve my problem and let me go it alone after 2 hours. I have followed all of the procedures listed below by the moderator, with and without IT's supervision. I too wish Intuit would just go back to providing the CD - I could have had my taxes done by now.
