You bring a very important point about the warnings when verifying the data entered prior to sending to the CRA. In reading all the messages from people who have encountered this problem with Turbo Tax (Intuit) and the CRA audit, the common thread is because of this Turbo Tax glitch/failure, they all face very high interest penalties plus the returns of the credits which amount to thousands of dollars. Money that they don't have to repay their CRA debt. All these parents did not intentionally mislead the CRA, Turbo Tax did. If you noticed, social media and the mass media (Growing number of TurboTax customers stuck with unexpected high bills after tax audits Global News April 14, 2025 - Ontario families owe thousands in tax debt after Turbo Tax did not flag costly error (Globe and Mail: April 16, 2025) and the list is extensive, so the CRA and Turbo Tax are well aware that this issue is not the parents fault. However, Turbo Tax is refusing to take responsibility and has shifted the blame to their users, their customers, who they says: "they should have used not the basic version, but the guided experience,” where tax filers get insight and tips into potential savings and possible errors" at the extra cost. It is ironic that in 2022, Intuit (Turbo Tax) paid 141 million in restitution in a New York investigation, however, it did not admit any wrongdoing it settling that action. There are multitude examples of where the CRA has reached an agreement with tax software companies to dispense with interest penalties to resolve issues such as this one when the company advocates for its customers/clients. You have all sent packages to Inuit (Turbo Tax) claiming relief from this injustice. How many of you have received an acknowledgement of the receipt of your claim, how many have received a letter confirming that a process has been started on your behalf to address your claim. This list of questions is never ending, but the answers are nowhere to be found. Like many parents, we help our children whenever we can and one of these times is at tax time by helping them fill their income tax returns for the current year. In this ordeal, I have corresponded with him with Intuit, Toronto office in February and have not received any reply. Neither a reply from the CRA on the reassessment of the NOA. Everyone is in limbo, where do we go from here. I think the way forward to get answers and maybe relief is by exerting social and political pressure on Intuit and the CRA
