Troubleshooting

Hi,

I had the same error doing the sale of a principal residence, split between spouses on Turbotax.  Let me walk you through what I did.  I cleared all the forms:  Go under the menu- edit - forms and clear all the forms (one of the sub menus under forms).  This means, schedule 3, schedule T92091s and also the Principal Residence Worksheet.  You know you have done this if if you "close unused forms" and those forms don't show up anymore.  Then go to the "Easy Steps" and work through the many questions.  Skip them or move on until you get to where you have "have you sold a property".  Say "Yes".  Then, it will walk you through the steps.  This worked for me after many tries and a call to Turbotax call center (good staff but they did not have any idea how to solve it) and trial and error.  Hope this works for you.