Troubleshooting

Well I started my tax returns last week after encountering the reported issue.  Today I returned to complete the returns and had the same issue.  I have reinstalled twice.  I was encountering this same issue even after the reinstallation so decided to report to this forum.  BUT, while writing this post after TurboTax did nothing for 10 minutes it suddenly pops up as started.  Hardly inspiring confidence.....