Troubleshooting

@EAS inc We are happy to hear that you were able to return to Netfile. Thank you very much for your patience. 

EAS inc
Returning Member

Troubleshooting

Yes I was able to Netfile. 

xpandora
New Member

Troubleshooting

The only reason the user could netfile is because they did not use their carryforward noncapital loss. There is still an issue with turbotax - I am having the same problem with the same error message.

Please fix this!

xpandora
New Member

Troubleshooting

I have the same issue and thought I was doing something wrong but spoke with a CPA friend and it's a bug in turbotax. I did go back and review it, then clicked ignore in a couple of spots, and was able to netfile despite the warning.

farr38
New Member

Troubleshooting

I am unable to use my capital loss carry forward againsted my capital gains. If I override the field I cannot net file.

cyan
New Member

Troubleshooting

I run into this problem as well, I have no contacts from CRA like other friends. Can Turbotax fix this problem as soon as possible.

Troubleshooting

Hello @xpandora @farr38 @cyan

 

This validation is triggered when the requested non-capital loss claim surpasses your 2024 income. Please be aware that the deductible amount is restricted to the lesser of the available non-capital losses and your 2024 income.

 

To rectify this, access the "Losses" topic within the "Deductions" section of your 2024 tax return, select "Non-Capital Loss Carry Forward," and revise the claimed amount to align with, but not exceed, the income amount displayed on the step Non-Capital Losses Being Claimed as illustrated in the image below. 

 

Non-Capital Losses Being Claimed.png

 

Hope this helps with the correction. Let us know if you have more questions.

 

 

cyan
New Member

Troubleshooting

 

Thanks Jessican for quick reply, my income is 2100$,  however I have tried 1$, 100$, 1000$, none of them works.

 

Just like the first message in this topic.

Troubleshooting

Hi @cyan, to provide the most accurate support, I need to know if you're using the Desktop or Online version. Additionally, a screenshot of the specific step where you enter the claim amount would be very helpful. Could you please provide these? Thank you!

cyan
New Member

Troubleshooting

Hello Jessica,

 

I am using Desktop version, please check the screenshot, let me know if you need more information.

 

 

error.pngshow.png