having the same issue here, your phone support is a joke, no sorry "an insult". I was told by chat that the wait time is 5 minutes and I will get a call from the help. Received the call in 2 minutes but have been on the call for the last 32 minutes listening to what I can only describe as an awful voices and sounds and some other random sh** seems like people are having chats and talks, I am recording the call and those random voices and will see what I can do about it legally
Definitely last year using this poor service, I am leaving Turbotax for both personal and company use
