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Troubleshooting
@bruce50 To activate your TurboTax Online version, please visit this link. Select that "I have an account," log into your account, and proceed to the second step by adding your 16-digit activation code to review and activate the TurboTax Online product.
You cannot enter the code at the end or for an upgraded version.
If you do not need the Deluxe Version, you can submit an online refund request. How do I get a refund for a TurboTax product?
Thursday