I order to assist you properly, can you tell us which TurboTax version you are using, Desktop or Online?
If you are using TurboTax Desktop, make sure you have the updated version. You should have Version 00.01.73 Build 7007 068G26.
When you click on fix, can you send us a screenshot of the entire message at the top of the page? Make sure to hide all personal information showing on this screenshot.
We invite you to visit this FAQ article about the subject:
How do I enter my medical expenses?
Thank you for choosing TurboTax.
