We are sorry to hear your experience with phone support wasn't a great experience.
Unfortunately, you can't import your previous taxes year's data from TurboTax Online to TurboTax Desktop. TurboTax Online can't export anything other than a PDF file, and TurboTax Desktop can't open PDF files. Only .ttxx files.
While they look similar, the US & Canada software are not the same, which is why they have different features. Here in Canada, we use software developed in here, not the US. Also, our online software is based off of Intuit Profile, while TurboTax Desktop is its own program that has been around for 30 or so years. They are not the same under the hood.
Once again, we apologize for this misadventure. User's feedback is always appreciated, and rest assured that your comments was shared on to the relevant teams.
Thank you,
