Troubleshooting

I am having trouble with netfile.   I found an article with my issue, but I am unable to view the reply.  I am so mad right now. How stupid is this??  You have a problem which you shouldn't have to begin  with, and when you try to figure it out yourself you DON'T HAVE ACCESS to view the answer????????   It's ridiculous.  I just HATE INTUIT.  I have spent HOURS trying to figure out this issue and this is the result. Of course, they don't give a sh**.  They already have my money.