No email showing return filed successfully

mandy_2320

I filed our returns using NetFile and received a NetFile Confirmation Number but I didn't receive the followup email saying it was successful. I'm concerned now since I did the filing on April 30, 2025 and as of today May 2/2025 - no email received.

My daughter filed her return using Netfile on April 29th at 11pm and received both a Netfile confirmation number and received an email to indicate her return was sucessfully filed - immediately after filing.

Please advise why we didn't get the email and when can we expect it and if we don't recieve this email - what does that mean?

TurboTaxSusan

Please check that the email didn't go into your spam/junk folder. Also check that the email inbox you are checking is for the same address that you entered on your return.

mandy_2320

Hi Susan we have been looking at our junk mail for a week now - and we have received no confirmation email.

TurboTaxSusan

Does your daughter have a CRA MyAccount? You can check there to verify that the CRA has received her return.

No email showing return filed successfully

Troubleshooting

Troubleshooting

Troubleshooting