If you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.

With TurboTax Business Incorporated, you will be asked for the licence code when you install the software. Don't use the activation website as that is for TurboTax Online.

If you are still not able to resolve your code issue, please contact the dedicated TurboTax Business Incorporated support team using the chat here: https://public-consumer-chat.app.intuit.com/app/ccs/consumer?experienceId=ttbInc. Agents are available from 9:00 am to 6:00 pm EST, Monday to Friday.