Troubleshooting

In response to TurboTaxBrenda's request, I reran some of the tests I originally reported at the start of this thread.  I found fewer cases of "access denied" then back in January, but still plenty so it took only seconds to finds access denied cases.

 

Below are 3 examples.  two relate to the search for "T2200" and one to the search for "bug".  For each example, there are two screen shots.  One of the search results and the other of the access denied screen once I click on the search results.  

 

Example 1: T2200, clicked on 3rd response from search, entitled Beachbody coach:

 

1 - Turbotax - T2200 search results screen shot.jpg3 - Turbotax - Beachbody coach Access denied screen shot.jpg

 

Example 2: T2200, image of second page of search results, topic = "Entering employment expenses with T2200 does not work"

 

2 - Turbotax - T2200 search results screen shot further down the list.jpg4 - Turbotax - Employment expenses access denied screen shot.jpg

 

Example 3: search for word "Bug", clicked on first entry in the results, title = T1ADJ Bug:

 

5 - Turbotax - search results for word bug - screen shot.jpg6 - Turbotax - Access denied for first search result for word bug - screen shot.jpg

 

I hope this helps.  It would be nice if this could be fixed before the upcoming tax season ...