Troubleshooting

No, I do not wish to speak to another agent unless it's web support and not tax support. Your last agent, Patrick, was unable to help and was a very frustrating call. Please check the site first to see if there is a bug and that is why I cannot see the options for the 2023 refile. Given that I could do it for 2022 moments before, I'm quite confident it is not an issue on my end.