TaxUser3000
Returning Member

Troubleshooting

I used an Admin account for the install. I just want the install on the 2nd device to be activated since the activation counter increased (1->2) but the activation did not seem to work as system keeps asking for the activation code each time TurboTax is started.  I will call product support to see if they can resolve the issue. Hopefully this is just a minor reset that needs to be done and not a serious issue. I did the install Sunday so perhaps the servers were under maintenance at the time.