As of tax year 2020, TurboTax refers to the installation key as a licence code for TurboTax Download and as an activation code for TurboTax Online.
Your licence code is 16 letters and numbers grouped into four segments. Before you begin troubleshooting, check to make sure you entered the correct licence code.
Example: A2XC-BEGH-U2D2-JRPL
If you enter your licence code and receive the message The licence code you entered is not valid. Error code: 607. You may have entered an incorrect code.
We also suggest to make sure that you have the administrator rights on the profile you are installing TurboTax on
You are not trying to install on a cloud
Turn off your antivirus software and Windows Defender, before installation
Most licence code issues can be resolved by carefully double-checking and reentering the code. If that doesn't solve your problem, see our Contact Us page or call TurboTax Support at 1-888-829-8608.
Be sure to save your licence code in case you need to contact Intuit Canada for technical support.
Thank you for choosing TurboTax.
