Updated after initial posting:
--> I spoke with my husband and he had previously created an Intuit account and did the installation. I was able to use his account to get the licence entered for the 2024 version.
Problem solved. No reply required.
Thank you
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I'm having the same problem. Thank you for the links. I've installed 2024 on my new computer. When I enter the 2024 licence code, I get a message that the code is associated with a different account.
How do I get the 2024 TurboTax application and licence code to work on my new computer?
Thank you,
Sequence of events:
Old computer - installed and used 2024 TurboTax in April 2025
New computer:
- installed 2025 TurboTax in Jan 2026.
- TurboTax requested to sign in. I didn't recall having to sign in in previous years. I tried my email address and my phone number and received a message that no user profile existed. So, I created a new account.
- installed 2024 TurboTax:
- prompted to log in --> Used newly created account
- prompted for license --> entered the same 2024 licence code as was used on old computer.
- received message that the licence code was associated with a different account
