@TG1267 Installing TurboTax Desktop requires a TurboTax/Intuit account for tax years 2023 and later.
For tax years 2024 and later, when you reinstall TurboTax, simply sign into the same account you used when you first installed the program, and you'll be able to select your license code there.
The new account you created does not contain TY 2024 information. You must be in the same account that you used to install TurboTax 2024 last year.
Try this link and click "Forgot Password"; it will give you various options for retrieving your linked accounts.
If the problem persists, please contact our phone support team so that they can assist you.
Thank you for choosing TurboTax.
