Is it a retail purchase or a purchase directly from Intuit? 

For more assistance with this issue, please contact us by phone. To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/ . After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.

If you made a retail purchase, make sure you have your receipt handy before calling customer service.

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