DaiseyDel
New Member

Troubleshooting

I purchased the Deluxe Online edition this evening and have just tried downloading the program.  I am not sure why you people make this program so ridiculous to use.  I have been using this program as long as I can remember.  The last two years I have had issues.  Firstly, You show 6 boxes on your download page but not the mauve one which is the one I bought so I selected the Standard box.  When I enter the activation code it says that the account is invalid.  I tried again and selected the Basic and again it wouldn't accept it.  finally I went back and tried a different portal and selected the Online program and it is saying my uses are all used.  Try making this easier to use.  I will not go through this again next year.  I will use the Government Free Program