D_5575
Returning Member

Troubleshooting

If you accidentally bought TurboTax Online and want to switch to TurboTax Desktop, the online purchase can’t be converted into a Desktop license as the codes are not interchangeable.

 

What you can do:

Request a refund for the online software you purchased, you can then buy the Desktop version you need. 

Thank you for choosing TurboTax.