xghost
New Member

We couldn't find an internet connection or the existing connection either timed out, disconnected, or experienced an error. Check your internet connection and try again

how do i resolve this. have no internet issues

Troubleshooting

Are you using the Turbotax Online (DIY) or TurboTax (Desktop) version? At what point are you experiencing this error? 

xghost
New Member

Troubleshooting

I am using turbo tax desktop. I get this error when transmitting  (net filing) the file.

Troubleshooting

We can try a few troubleshooting steps to resolve this issue.

 

Reset your modem. It can sometimes be beneficial. Try connecting your computer temporarily to your phone's mobile hotspot.

 

  • Windows frequently prevents tax software from "talking" to the internet unless it has full permissions.
  • Close TurboTax entirely.
  • Right-click the TurboTax 2025 icon on the desktop.
  • Select "Run as an administrator."
  • Try it again to Netfile.

Disable the firewall or VPN for the time being and enable it afterwards.