- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
We couldn't find an internet connection or the existing connection either timed out, disconnected, or experienced an error. Check your internet connection and try again
how do i resolve this. have no internet issues
yesterday
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Troubleshooting
Are you using the Turbotax Online (DIY) or TurboTax (Desktop) version? At what point are you experiencing this error?
10 hours ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Troubleshooting
I am using turbo tax desktop. I get this error when transmitting (net filing) the file.
8 hours ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Troubleshooting
We can try a few troubleshooting steps to resolve this issue.
Reset your modem. It can sometimes be beneficial. Try connecting your computer temporarily to your phone's mobile hotspot.
- Windows frequently prevents tax software from "talking" to the internet unless it has full permissions.
- Close TurboTax entirely.
- Right-click the TurboTax 2025 icon on the desktop.
- Select "Run as an administrator."
- Try it again to Netfile.
Disable the firewall or VPN for the time being and enable it afterwards.
7 hours ago