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Troubleshooting
We can try a few troubleshooting steps to resolve this issue.
Reset your modem. It can sometimes be beneficial. Try connecting your computer temporarily to your phone's mobile hotspot.
- Windows frequently prevents tax software from "talking" to the internet unless it has full permissions.
- Close TurboTax entirely.
- Right-click the TurboTax 2025 icon on the desktop.
- Select "Run as an administrator."
- Try it again to Netfile.
Disable the firewall or VPN for the time being and enable it afterwards.
13 hours ago