Thank you for confirming. Please follow the steps below to troubleshoot:
- Check for Updates: Ensure you have the latest version of TurboTax installed.
- Verify Data Entry: Delete the affected T5008 entry and re-enter it carefully, ensuring no extra zeros were added in the "number of units" box.
- Use the "Group" Method: If you have many T5008 slips, try grouping them together and entering them as one total, using December 31 as the date of disposition.
- Delete and Re-enter (No Import): Since you did not use Auto-fill, delete the entry and manually enter the data again to ensure it isn't a cache/save issue.
- Make sure to choose "Capital Gains" as the type of income.
If the error persists, please contact our product support so that they can screenshare and investigate it for you.
To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/
After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.
During tax season (from CRA NETFILE opening on February 24 to the regular filing deadline on April 30), support is available every day of the week during these hours:
9 AM to midnight ET for English support
9 AM to 9 PM ET for French support
Thank you for choosing TurboTax.
