Activating TurboTax with requiring a phone number.

Why is a phone number required other than for your marketing purposes?

Not everyone can afford a phone especially for the over prices canadian services and there are plenty of options (Authenticator apps) that can be used as well as others that are free with an internet connect.

I have no problem in buying and downloading the product but now am asked to have a phone which costs more post purchase.

Currently in Vietnam and have to use my sons number in order to use your purchased product, but unfortunately it's night time and a day behind. So I just have to sit here and wait, at least till he gets up.

Why can't you be a little more open in the requirements to use your product?

Why is a phone number a requirement?

Troubleshooting

We require the phone number for security purposes. A code can be sent to a phone number instead of using a password, and it can also act as 2 factor authentication. 

 

If you would prefer to use an Authenticator app, you can go to https://accounts.intuit.com and set one up in the Sign in & security section.

 

 

Troubleshooting

My concern is manditory requirement for a phone number, which I don't want, consider phone obsolete when there is free text, voice, and video connections available with an internet connection and the requirement has nothing to do with security since there are alternative apps available.

To me it seems like another hidden cost for your product, forcing me to purchase something I don't need and have to ask other people to handle the phone number requirement for me.

I see it as either a marketing gimmick, or worse still your company acting as an agent for the phone companies.

Sorry for the venting but not all can afford an optional (not manditory) cell phone and just helps keep the protected cell phone industry prices high!