Troubleshooting

Yes I started my return, Paid for my return, a month ago, only to find out I had to wait till Feb 23 to file.  Which was fine I understand that net filing wasn’t open yet. Only then to find out I STILL CAN’T file. and I dont even have or use this CCA form they are claiming is causing the hold up. This is NOT ok. When is filing goign to be available? Why are you not predisclosing to people BEFORE they pay that thye will not be able to submitt?