Troubleshooting

I raised this issue nearly one year ago (March 20 2025).  In response to your requests, I provided detailed screen shots of multiple cases of this behaviour.  Other users have reported the same issue.  Reproducing the issue should therefore not be the problem. 

As I prepare to do my taxes for 2025 and I search for answers to some questions in community messages, there is an annoyingly large number of posts whose title suggests they contain an answer to my question but which it turns out I cannot access.

It has been suggested that only "old" or "deleted" post exhibit this behaviour.  This is not true.  For example, a request for "T5013 missing fields" results in a January 2025 post (see picture below) that exhibits the access denied behaviour.

The community files contain a treasure trove of information that represent most of the value of the Turbotax service when compared to other tax preparation tools. Time to get this fixed or at least find us a workaround! 

Thank you.