Is it a retail purchase or a purchase directly from Intuit? 

For more assistance with this issue, please contact us by phone. To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/ . After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.

If you made a retail purchase, make sure you have your receipt handy before calling customer service.

Thank you for choosing TurboTax.

Sorry but your reply is useless.

After calling the support number I am transferred to another #, then another one, etc., turning in circles.

What is the # for Tech Support?

Why did I buy this product?

I'm sorry to hear about your experience. I've requested a call back from the assigned team. It takes 24 to 48 hours for a callback. They will contact you and assist you with this. 

We appreciate your patience. Thanks. 

Hi, TT_Anika:

Well, I did receive a callback from Tech Support offering me a free TT 2024 license code ... but what I really needed was a TT 2025 activation code/product key (I initially replied to an existing post from Gerbear111 because I cannot post myself on this web site - Access Denied, no permission, etc.).

So please make the same request as before, but for TT 2025, and have the code emailed to me.

Thx a lot!