Troubleshooting

I bought a turbo tax standard for 8 return for my family, I tried to activate the licence code, after each attemption, I keep receiving the folleoing message: invalde code and suggest to communicate with the folloing number [phone number removed] located in India which they ask me to authoroze them to access to my computer remotly.

 

I did not authorize them. I am wpnderin if turbo Tax team are aware of that and where to find the  link to activate the licence code without authorizing a third party as stated by the agent in India with French name???!!!