Troubleshooting

Almost the full 48hrs has elapsed with no reply from Tier 2 Support.


I intend to NETFILE since there has been no response from them.

I spent 1.5hrs yesterday on my own rechecking the other 10 pages of the downloaded Schedule 8 PDF, and those appear to be correct.

I did this by:

 

  • side by side comparing my 24' vs. 25' return PDF Schedule 8 PDFs
  • searching (Ctrl-F) the entire 2025 downloaded PDF T1 return for all occurrences of any Schedule 8 Lines B,C,D,E (71,300, 9,900, 81,200, 3,500)
  • confirming where they were used elsewhere for actual calculations, the _right number for B,C,D,E was actually injected into other parts of Schedule 8 and the T1 PDF
  • checking my TurboTax Online Detailed Tax Summary downloaded 2025 PDF for all CPP related numbers, since I assume this PDF represents all of the lines and return numbers sent from TurboTax Online to CRA in the NETFILE payload XML.

 

So:

It appears it's as I originally reported -  the 4 lines at the bottom of Page 3 of Schedule 8 which TurboTax Online PDF appear to be injected in the wrong order.

However, everyone should carefully check their own Schedule 8 from TurboTax before NETFILE, in my opinion.